Jobs
ALLOCATION
Location: ALL LOCATION
Salary: 75-85k
Job#: 9197
Recruiter: Todd Wayne
Description:
The Allocation & Customer Service Manager position is both sales and customer focused. The goal of this position is to maintain the company's reputation as a trustworthy leader in the timely completion and accurate fulfillment of customer orders and expectations.
This position is a critical operational role because it bridges Sales, Production, Logistics and Customer Service. This position will monitor and review customer orders, inventory, and anticipate issues in advance to maximize timely order fulfillment and compliance.
Key Responsibilities:
Order Allocation
- Review system allocation of inventory against customer purchase orders and review priorities with sales.
- Prioritize orders when inventory is short
- Work with production to identify at risk.
- Recommend solutions for Shortages.
- Review Allocation Exception Report Bi-weekly with the sales team. However, communicate issues with sale team as they arise.
Retailer Order Management
- Understand, communicate and document retailer requirements to team and ensure orders meet retailer requirements.
Sales Partnership
- Attend weekly sales meetings, as needed.
- Communicate orders identified as at-risk before missing ship dates
- Flag inventory concerns
Shipping & On-Time Delivery
- This position will act as a backup for our IT department which manages PO processing and shipping from our 3P warehouse. In this capacity you will
- Monitor orders approaching ship dates
- Coordinate with warehouse and logistics teams
- Drop pick tickets
- Issue work orders to 3PL in advance
- Ensure routing and shipping is completed on time.
- During allocation reviews, identify issues and make inventory adjustments through work orders with the 3PL.
- Ensure orders ship within retailer ship windows
- Manage expedited shipments when necessary
- Improve and track fill rates, OTIF performance and reduce backorders
Routing & Compliance
- As a backup to the IT manager, you will make sure the 3PL is submitting routing/making appointments for pick up within required timeframes.
Cross-Functional Coordination:
- Work with Production on incoming goods
- Work with Logistics on container arrivals
- Work with 3PL on inventory availability, pick tickets, routing
- Work with Sales on customer priorities with proactive communications
- Work with Finance regarding deductions and chargebacks
Job Requirements
- Excellent organizational skills — maintain accurate records, reports and documentation
- Ability to prioritize under pressure
- Strong follow-up skills
- Problem-solving mindset
- Strong communication skills (Sales, Production, Management)
- Detailed-oriented (inventory accuracy & allocation exceptions)
- Ability to manage deadlines tied to ship/cancel windows
- Strong Excel Skill:
- Pivot Tables
- Vlookup/Xlookup
- Inventory reporting
Detail-oriented (inventory accuracy & allocation exceptions) Ability to manage deadlines tied to ship/cancel windows Strong Excel skills: o Pivot tables 0 VLOOWP/XLOOKUP o Inventory reporting